Privacy Policy

    Your privacy is important to us. This policy explains how we collect, use, and protect your information.

    Last Updated: January 1, 2025

    1. Information We Collect

    We collect several types of information from and about users of our Service:

    Personal Information

    • Name, email address, and phone number when you contact us or create an account
    • Location information when searching for providers
    • Payment information when making purchases (processed by third-party providers)
    • Health-related information you voluntarily provide when using our services

    Automatically Collected Information

    • IP address and browser type
    • Device information and operating system
    • Pages visited and time spent on the Service
    • Referring website addresses
    • Search queries and interactions with the Service

    2. How We Use Your Information

    We use the information we collect to:

    • Provide, maintain, and improve our Service
    • Connect you with healthcare providers in your area
    • Respond to your inquiries and provide customer support
    • Send you updates, newsletters, and promotional materials (with your consent)
    • Analyze usage patterns to enhance user experience
    • Detect, prevent, and address technical issues and security threats
    • Comply with legal obligations

    3. Information Sharing

    We may share your information in the following circumstances:

    • With Healthcare Providers: When you submit an inquiry or request an appointment
    • With Service Providers: Third parties who assist in operating our Service
    • For Legal Reasons: When required by law or to protect our rights
    • Business Transfers: In connection with a merger, acquisition, or sale of assets
    • With Your Consent: When you explicitly agree to share your information

    We do not sell your personal information to third parties for marketing purposes.

    4. Data Security

    We implement appropriate technical and organizational measures to protect your personal information, including:

    • Encryption of data in transit and at rest
    • Regular security assessments and audits
    • Access controls and authentication measures
    • Employee training on data protection

    However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

    5. Your Rights

    Depending on your location, you may have the following rights:

    • Access: Request a copy of your personal information
    • Correction: Request correction of inaccurate information
    • Deletion: Request deletion of your personal information
    • Opt-out: Unsubscribe from marketing communications
    • Portability: Request your data in a portable format
    • Restriction: Request limitation of processing in certain circumstances

    To exercise these rights, please contact us using the information below.

    6. Cookies & Tracking

    We use cookies and similar tracking technologies to enhance your experience:

    • Essential Cookies: Required for the Service to function properly
    • Analytics Cookies: Help us understand how users interact with the Service
    • Preference Cookies: Remember your settings and preferences
    • Marketing Cookies: Used to deliver relevant advertisements

    You can control cookies through your browser settings. Note that disabling certain cookies may affect functionality.

    7. Third-Party Services

    Our Service may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

    We may use third-party services for analytics, payment processing, and marketing. These services have their own privacy policies governing the use of your information.

    8. Children's Privacy

    Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

    9. Changes to Policy

    We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

    10. Contact Information

    If you have questions about this Privacy Policy or our data practices, please contact us:

    • Email: privacy@prpdirectory.com
    • Address: 123 Medical Center Blvd, Suite 456, Wilmington, DE 19801